Rupayan Group

Provided Level 1 and Level 2 technical support to ERP users across multiple business functions, ensuring timely resolution of system-related issues within defined service levels. Diagnosed, investigated, and resolved ERP incidents by identifying root causes and implementing effective solutions. Supported users across various ERP modules, including Sales, CRM, Finance, Human Resources, Procurement, Inventory, and Project Management. Escalated complex technical issues to ERP vendors or application specialists and coordinated follow-ups until resolution. Monitored ERP system performance, user activities, and operational stability to ensure uninterrupted business processes. Configured user accounts, roles, permissions, and access rights while maintaining system security and compliance. Created, maintained, and validated master data to ensure data accuracy, consistency, and integrity across the ERP system. Supported approval workflows, business process automation, and monitored scheduled jobs and background processes for optimal system performance. Assisted in ERP version upgrades, patch deployments, and system enhancements in coordination with relevant stakeholders. Collaborated with departments to facilitate efficient ERP process execution and identified opportunities to automate manual business activities. Verified ERP transactions and business documents to ensure compliance with organizational policies and operational standards. Conducted end-user training, supported ERP implementation and rollout activities, and delivered refresher sessions to promote user proficiency and adoption of ERP best practices.

Oversee daily construction activities at the project site, ensuring all work is carried out in accordance with approved structural designs and management directives. Apply strong technical expertise in the construction of flexible pavement, rigid pavement, RCC drainage structures, and renovation or retrofitting projects. Prepare accurate estimates of construction materials in line with project budgets, company policies, and established guidelines. Enforce quality control measures for all construction materials to ensure the durability, reliability, and long-term performance of completed works. Monitor and minimize material wastage during construction while ensuring proper storage and stacking of materials on site. Maintain the Measurement Book (MB) accurately and verify the quantities of work completed by subcontractors. Compare actual project progress with the planned schedule on a regular basis and implement corrective actions to prevent delays. Lead, supervise, and coordinate subordinate engineers, supervisors, and technical support staff to ensure efficient site operations. Coordinate effectively with subcontractors and maintain the Contractor Book, ensuring it is reviewed and signed by them at least once every week. Supervise site layout surveying activities to ensure accuracy before the commencement of construction work. Keep all project site records updated, including approved drawings, site observation records, monitoring logs, and client or property-related documentation. Maintain proper housekeeping standards, site cleanliness, and full compliance with workplace health and safety regulations. Provide regular updates to the Head Office regarding project execution, milestones, and overall progress. Take full responsibility for project execution by preventing defective work, reducing material wastage, and ensuring timely and successful project completion.