Transcom Electronics Limited

✔ Verify technician visit schedules and follow up to ensure timely service execution.✔ Collect installation, repair, and service updates from technicians and third-party service partners.✔ Update job status and sub-status, and close completed service requests in the CJ system.✔ Confirm service completion with customers and provide necessary updates regarding their service requests.✔ Send service-related SMS notifications to customers as required.✔ Keep supervisors informed about job history, pending cases, delays, and service-related issues.✔ Verify service bills and accurately record defect, repair, and service details in the CJ system.✔ Review, verify, and process job cancellation requests in accordance with applicable procedures.✔ Escalate delayed, pending, or unresolved service cases to the concerned supervisor for timely resolution.✔ Maintain accurate service records and ensure data accuracy and integrity in the system.✔ Handle customer queries and complaints professionally, ensuring timely follow-up and communication.✔ Prepare daily service follow-up reports and performance reports for monitoring and management review.

✔ Plan, conduct, and report on branch-level audits covering financial, operational, and regulatory compliance controls and procedures. ✔ Perform branch-specific risk assessments to identify, evaluate, and prioritize audit areas based on the nature, activities, and risk profile of each branch. ✔ Execute approved audit programs, including financial audits, operational audits, and compliance audits at branch locations. Internal Controls & Compliance ✔ Review branch operations to ensure compliance with company policies, procedures, internal controls, and applicable regulatory requirements. ✔ Evaluate the effectiveness of branch-level internal controls and identify control weaknesses, gaps, and potential risks. ✔ Provide practical recommendations to strengthen internal controls, improve compliance, and reduce operational and financial risks. Data Analysis & Audit Investigation ✔ Use data analysis tools and techniques to review financial data, transaction records, operational information, and other relevant branch-level data. ✔ Identify unusual transactions, discrepancies, anomalies, control exceptions, and other areas requiring further investigation. ✔ Analyze audit evidence and supporting documentation to assess the accuracy, completeness, and effectiveness of branch processes and controls. Audit Findings & Reporting ✔ Prepare clear and well-supported audit findings, observations, risk assessments, and recommendations based on audit results. ✔ Present audit findings and recommendations to branch management and senior internal audit management. ✔ Maintain professional communication with branch teams throughout the audit process and ensure audit issues are clearly understood. Corrective Action & Follow-Up ✔ Monitor the implementation of audit recommendations and corrective action plans at branch offices. ✔ Follow up with responsible teams to track outstanding audit issues and ensure corrective actions are implemented within agreed timelines. ✔ Report overdue, unresolved, or high-risk findings to appropriate management for further action. Process Improvement & Documentation ✔ Identify opportunities to improve branch processes, operational efficiency, risk management, and internal controls. ✔ Recommend practical improvements to strengthen branch-level processes and minimize operational, financial, and compliance risks. ✔ Maintain comprehensive, accurate, and well-organized audit working papers, evidence, reports, and supporting documentation for management review and future reference. ✔ Ensure audit documentation is maintained in accordance with internal audit policies, professional standards, and company procedures.