Executive, Service Call Center

✔ Age: At least 18 years
✔ Minimum 1 year of professional experience in Customer Service, Call Center, or After-Sales Service.
✔ Experience in the electrical, electronics, or home appliance industry will be preferred.

✔ Verify technician visit schedules and follow up to ensure timely service execution.
✔ Collect installation, repair, and service updates from technicians and third-party service partners.
✔ Update job status and sub-status, and close completed service requests in the CJ system.
✔ Confirm service completion with customers and provide necessary updates regarding their service requests.
✔ Send service-related SMS notifications to customers as required.
✔ Keep supervisors informed about job history, pending cases, delays, and service-related issues.
✔ Verify service bills and accurately record defect, repair, and service details in the CJ system.
✔ Review, verify, and process job cancellation requests in accordance with applicable procedures.
✔ Escalate delayed, pending, or unresolved service cases to the concerned supervisor for timely resolution.
✔ Maintain accurate service records and ensure data accuracy and integrity in the system.
✔ Handle customer queries and complaints professionally, ensuring timely follow-up and communication.
✔ Prepare daily service follow-up reports and performance reports for monitoring and management review.