Social Media Moderation & Customer Engagement Monitor and respond promptly to comments, direct messages, and customer inquiries across Facebook, Instagram, WhatsApp, and other social media platforms while maintaining the brand’s communication style. Identify potential buyers, address product and pricing queries, and assist customers in completing their purchases. Maintain a positive online community by identifying spam, removing inappropriate content, and enforcing community guidelines. Handle negative feedback, order-related complaints, and sensitive customer issues, escalating them to the relevant team when necessary. Order Validation & Processing Review orders received through e-commerce platforms and social media to verify customer contact details, delivery addresses, and product specifications. Confirm order information and delivery availability through phone calls or WhatsApp before dispatch. Identify duplicate orders, missing information, suspicious addresses, and pricing errors to reduce cancellations and product returns. Learning Opportunities & Benefits Gain hands-on experience with e-commerce Order Management Systems (OMS) and order fulfillment processes. Develop practical skills in social media management, digital customer engagement, and complaint escalation. Learn to track key performance indicators, including response time, order conversion rate, and order return rate. Receive an internship certificate, with the possibility of full-time employment based on performance.