Spectrum IT Solutions Ltd.

Job Context Spectrum IT Solutions Ltd. is looking for a smart, confident, and customer-focused Call Center Representative to join our Customer Support Team. The ideal candidate will be responsible for handling inbound and outbound customer communications, resolving customer inquiries, maintaining high service standards, and ensuring an excellent customer experience in a fast-paced working environment. Key Responsibilities ✔ Handle inbound and outbound customer calls professionally and courteously. ✔ Respond to customer inquiries by providing accurate information about the company's products and services. ✔ Resolve customer complaints efficiently or escalate complex issues to the appropriate department when necessary. ✔ Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM or call management system. ✔ Follow up with customers to ensure issues are resolved and customer satisfaction is achieved. ✔ Achieve daily call handling, response time, quality, and performance targets set by the company. ✔ Coordinate with relevant departments to resolve customer concerns promptly and effectively. ✔ Maintain professionalism, confidentiality, and a customer-first attitude during every interaction. ✔ Provide clear and effective communication through phone calls, emails, and other customer support channels when required. ✔ Keep updated with company products, services, policies, and procedures to provide accurate customer support. ✔ Identify customer needs and recommend appropriate products or services whenever applicable. ✔ Prepare daily and periodic reports on customer interactions and support activities. ✔ Perform any other customer service or call center responsibilities assigned by the Management.

We are looking for a highly ambitious, self-motivated, and results-driven Business Development Officer to promote our software and IT services, develop new business opportunities, and support the company's growth. Key Responsibilities ✔ Conduct client visits, acquire new clients, and build long-term business relationships. (Experience in government sales will be preferred; bank/corporate sales experience will be an advantage.) ✔ Promote and sell customized software, ERP solutions, application development, and IT-enabled services. ✔ Identify and develop new business opportunities through prospecting, networking, cold calling, referrals, and market research. ✔ Develop and implement effective business development and sales strategies to achieve company targets. ✔ Demonstrate strong knowledge of digital marketing and social media marketing to support business growth. ✔ Manage the complete government tender process, including EOI, RFP, quotation preparation, submission, and clarification. ✔ Handle government tenders through the e-GP portal and ensure compliance with PPR regulations. ✔ Monitor and identify new tender opportunities from platforms such as All Tender, Tender Bazar, Tender BD, and other relevant sources. ✔ Coordinate with technical teams to understand software solutions and prepare technical and commercial proposals. ✔ Prepare and submit monthly tender performance reports, including won, lost, shortlisted, and canceled tenders. ✔ Prepare daily work plans, sales reports, and business development updates for management. ✔ Maintain accurate records of client interactions, sales activities, and tender documentation. ✔ Perform any other business development or sales-related responsibilities assigned by management.

Job Context Spectrum IT Solutions Ltd. is a leading software and technology company providing innovative digital solutions to businesses across various industries. We are looking for a confident, professional, and relationship-oriented Public Relations Officer (PRO) to strengthen corporate relationships, represent the company, and support business communication and stakeholder engagement. Key Responsibilities ✔ Build and maintain strong relationships with clients, business partners, government agencies, and other stakeholders. ✔ Represent the company at meetings, corporate events, exhibitions, seminars, and networking programs. ✔ Coordinate with government, regulatory, and corporate organizations as required. ✔ Manage corporate communications and maintain a positive professional image of the company. ✔ Prepare official letters, business correspondence, presentations, proposals, and other corporate documents. ✔ Respond to client inquiries and maintain effective communication with customers and stakeholders. ✔ Support business development initiatives by identifying new opportunities and maintaining strong client relationships. ✔ Organize and coordinate meetings, events, promotional activities, and corporate programs. ✔ Maintain accurate records of external communications, stakeholder interactions, and follow-up activities. ✔ Coordinate with internal departments to ensure smooth communication and timely execution of business activities. ✔ Perform any other public relations, administrative, or business support responsibilities assigned by management.