NOVOAIR

Drive cargo sales performance by developing account plans, growing key accounts, and achieving revenue, tonnage, and yield targets. Manage customer service delivery from booking to uplift and ensure timely service recovery for cargo customers. Develop and maintain strong relationships with freight forwarders, cargo agents, corporate customers, and GSA partners. Monitor GSA/agent performance through targets, forecasts, regular performance reviews, and corrective action plans. Prepare sales forecasts, performance reports, market intelligence, and management updates. Coordinate with Operations, Load Planning, Revenue Management, Pricing, Finance, and other relevant departments to ensure effective capacity and service delivery. Monitor cargo market trends, competitor activities, trade lanes, and commodity mix to identify business opportunities. Develop and implement sales initiatives, promotions, and market development strategies to increase cargo revenue and market share. Establish and maintain effective systems for account management, sales pipeline, forecasting, and performance tracking. Ensure compliance with company policies, commercial controls, documentation standards, and applicable cargo requirements. Support the resolution of cargo service disruptions, claims, and irregularities to maintain customer satisfaction. Perform any other duties as assigned.