NOVOAIR

✔ Install, configure, maintain, and troubleshoot Windows Server and Linux server environments, including system patching, updates, and routine maintenance ✔ Manage Microsoft Active Directory, including user accounts, group policies, permissions, organizational units (OUs), and access control ✔ Monitor server performance, system logs, alerts, and infrastructure health to identify and resolve incidents affecting mission-critical airport systems ✔ Troubleshoot and support critical operational systems, including passenger check-in, boarding, flight dispatch, crew management, and related airport applications ✔ Configure and maintain network infrastructure components, including VLANs, firewalls, VPNs, and related connectivity, in coordination with the network and infrastructure teams ✔ Maintain accurate and up-to-date IT infrastructure documentation, including system configurations, standard operating procedures (SOPs), maintenance records, and change logs ✔ Participate in an on-call and 24/7 IT support rotation to maintain continuous system availability and operational uptime ✔ Execute disaster recovery, backup, failover, and business continuity procedures when required to minimize service disruption and downtime ✔ Monitor and maintain reliable connectivity and system availability for airport check-in counters, self-service kiosks, and boarding gate systems ✔ Coordinate with vendors, service providers, airport operations teams, and internal IT teams to troubleshoot server and network issues related to baggage handling systems ✔ Support the infrastructure and availability of crew scheduling and crew management systems, ensuring reliable access for crew check-in and roster management ✔ Conduct system readiness and infrastructure health checks before peak flight schedules, seasonal passenger surges, planned maintenance, upgrades, and major system changes ✔ Respond quickly to critical system outages and infrastructure incidents affecting flight operations, including check-in, boarding, dispatch, and other passenger-facing services ✔ Perform incident investigation, troubleshooting, escalation, and root-cause analysis to help prevent recurring infrastructure issues ✔ Follow established IT security policies, change management procedures, incident management processes, and operational standards ✔ Collaborate with system administrators, network engineers, application teams, airport operations, vendors, and other stakeholders to ensure reliable airport IT infrastructure and mission-critical system availability ✔ Perform other system administration, infrastructure support, monitoring, troubleshooting, and IT operations responsibilities assigned by management

Drive cargo sales performance by developing account plans, growing key accounts, and achieving revenue, tonnage, and yield targets. Manage customer service delivery from booking to uplift and ensure timely service recovery for cargo customers. Develop and maintain strong relationships with freight forwarders, cargo agents, corporate customers, and GSA partners. Monitor GSA/agent performance through targets, forecasts, regular performance reviews, and corrective action plans. Prepare sales forecasts, performance reports, market intelligence, and management updates. Coordinate with Operations, Load Planning, Revenue Management, Pricing, Finance, and other relevant departments to ensure effective capacity and service delivery. Monitor cargo market trends, competitor activities, trade lanes, and commodity mix to identify business opportunities. Develop and implement sales initiatives, promotions, and market development strategies to increase cargo revenue and market share. Establish and maintain effective systems for account management, sales pipeline, forecasting, and performance tracking. Ensure compliance with company policies, commercial controls, documentation standards, and applicable cargo requirements. Support the resolution of cargo service disruptions, claims, and irregularities to maintain customer satisfaction. Perform any other duties as assigned.