Assistant System Administrator

✔ 1–2 years of professional experience in System Administration, IT Infrastructure, Network Support, or Infrastructure Management

✔ Experience working in aviation, transportation, airport operations, or other 24/7 mission-critical environments will be preferred

Technical Skills

✔ Hands-on knowledge of Windows Server and/or Linux System Administration

✔ Practical experience in server and workstation hardware troubleshooting, maintenance, and technical support

✔ Basic understanding of IT infrastructure monitoring, system maintenance, incident troubleshooting, and operational support

✔ Familiarity with Active Directory, user management, permissions, system patching, and server administration will be an advantage

✔ Knowledge of networking concepts, including VLANs, VPNs, firewalls, TCP/IP, and basic network troubleshooting, will be preferred

✔ Familiarity with airline and airport IT systems will be an advantage, including:

• Airline Reservation Systems
• Global Distribution Systems (GDS)
• SITA systems
• Common Use Terminal Equipment (CUTE)
• Common Use Self-Service (CUSS) systems
• Baggage Handling Systems
• Crew Scheduling / Crew Management Software

✔ Ability to work in a 24/7 operational environment, respond to critical incidents, and participate in on-call or rotational support when required

✔ Strong problem-solving, troubleshooting, communication, teamwork, and incident management skills

✔ Install, configure, maintain, and troubleshoot Windows Server and Linux server environments, including system patching, updates, and routine maintenance

✔ Manage Microsoft Active Directory, including user accounts, group policies, permissions, organizational units (OUs), and access control

✔ Monitor server performance, system logs, alerts, and infrastructure health to identify and resolve incidents affecting mission-critical airport systems

✔ Troubleshoot and support critical operational systems, including passenger check-in, boarding, flight dispatch, crew management, and related airport applications

✔ Configure and maintain network infrastructure components, including VLANs, firewalls, VPNs, and related connectivity, in coordination with the network and infrastructure teams

✔ Maintain accurate and up-to-date IT infrastructure documentation, including system configurations, standard operating procedures (SOPs), maintenance records, and change logs

✔ Participate in an on-call and 24/7 IT support rotation to maintain continuous system availability and operational uptime

✔ Execute disaster recovery, backup, failover, and business continuity procedures when required to minimize service disruption and downtime

✔ Monitor and maintain reliable connectivity and system availability for airport check-in counters, self-service kiosks, and boarding gate systems

✔ Coordinate with vendors, service providers, airport operations teams, and internal IT teams to troubleshoot server and network issues related to baggage handling systems

✔ Support the infrastructure and availability of crew scheduling and crew management systems, ensuring reliable access for crew check-in and roster management

✔ Conduct system readiness and infrastructure health checks before peak flight schedules, seasonal passenger surges, planned maintenance, upgrades, and major system changes

✔ Respond quickly to critical system outages and infrastructure incidents affecting flight operations, including check-in, boarding, dispatch, and other passenger-facing services

✔ Perform incident investigation, troubleshooting, escalation, and root-cause analysis to help prevent recurring infrastructure issues

✔ Follow established IT security policies, change management procedures, incident management processes, and operational standards

✔ Collaborate with system administrators, network engineers, application teams, airport operations, vendors, and other stakeholders to ensure reliable airport IT infrastructure and mission-critical system availability

✔ Perform other system administration, infrastructure support, monitoring, troubleshooting, and IT operations responsibilities assigned by management