Technical Support & Operations Executive

Additional Requirements

• Age: 20–35 years.

• Male candidates only.

• 0–2 years of experience in Technical Support, Customer Support, IT Support, or a related field.

• Fresh graduates with sound technical knowledge and strong communication skills are encouraged to apply.

• Basic knowledge of software applications, troubleshooting techniques, and computer operations.

• Good interpersonal, communication, and customer service skills.

• Willingness to travel to client locations across Dhaka as required.

• Ability to work independently as well as collaboratively within a team.

• The role primarily involves client visits within Dhaka.

Responsibilities & Context

Are you tech-savvy, customer-oriented, and passionate about troubleshooting technical issues and assisting people?

ChillyPOS, a modern Point-of-Sale (POS) software solution for restaurants and retail businesses in Bangladesh, is seeking a motivated and service-oriented Technical Support & Operations Executive to strengthen its growing team.

Key Responsibilities

• Install, configure, and maintain POS software and associated devices at client locations.

• Set up and troubleshoot printers, drivers, and other required hardware and software components.

• Conduct on-site visits to assist clients with POS installation, system configuration, and operational support.

• Provide technical assistance and resolve basic hardware, software, and network connectivity issues.

• Train and guide clients on the effective use of the POS system and its associated devices.

• Communicate and coordinate with clients to ensure uninterrupted system operations and promptly address reported technical issues.

• Deliver remote technical support and troubleshooting assistance whenever on-site visits are unnecessary.