NOC Engineer (Day and Night Shifting)

• Experience in IT Support, Helpdesk, or Network Support is required.

• Hands-on experience in IT device/service monitoring and issue escalation.

• Strong knowledge of Networking Services, including Internet, DNS, TCP/IP, WAN, and LAN.

• Degree in IT, Computer Science, or a related field, or equivalent practical experience.

• Microsoft Certified Professional (MCP) certification required; certification ID must be provided.

• CCIE Cisco certification will be an advantage; certification ID should be provided.

• Good English communication skills.

• Willingness to work in rotational shifts.

Job Context

The IT Operations Center Administrator is responsible for monitoring Gildan’s global systems and software applications to ensure smooth and reliable operations. The role also oversees data backups and batch schedules, supports global data center operations, and requires strong technical knowledge along with a clear understanding of business processes and system interdependencies to effectively handle operational issues.

Key Responsibilities

• Monitor software applications and IT business processes to identify technical issues.

• Monitor data backups, file restoration, and offsite backup transfers.

• Support the monitoring and maintenance of data center facilities and equipment, including HVAC, generators, and fire suppression systems.

• Take ownership of technical incidents and ensure timely resolution.

• Monitor production and batch jobs to ensure timely and error-free completion.

• Escalate unresolved issues to the appropriate IT teams and communicate updates to relevant stakeholders.

• Coordinate software application deployments and report deployment errors to developers.

• Maintain accurate Operations Status Reports for each shift.

• Respond to operational queries with a strong understanding of business processes.

• Keep IT infrastructure policies and procedures updated.

• Ensure continuous Data Center security and compliance.