Junior System Support Specialist

Data Edge Limited is one of Bangladesh’s leading ICT System Integration companies, delivering a wide range of ICT solutions to customers across Bangladesh and international markets. The company is looking for suitable and experienced professionals to strengthen its Enterprise Hardware & System Support Services team.

Key Responsibilities

✔ Assist with the installation, configuration, maintenance, and troubleshooting of enterprise hardware, servers, storage systems, and related IT solutions.

✔ Support senior engineers in deploying, maintaining, and troubleshooting enterprise IT solutions at customer locations.

✔ Provide basic technical support for Windows Server, Linux/RHEL, HP-UX, and other Unix-based operating systems under the guidance of senior engineers.

✔ Troubleshoot hardware, operating system, storage, network, and connectivity-related issues.

✔ Provide on-site and remote technical support while following established technical procedures and service standards.

✔ Communicate professionally with customers and internal teams to understand technical issues and provide effective support.

✔ Coordinate with senior engineers, internal technical teams, and overseas technology partners whenever required.

✔ Maintain accurate documentation of technical issues, service activities, troubleshooting steps, and solutions.

✔ Respond to customer issues in a timely manner while maintaining service quality and customer satisfaction.

✔ Continuously develop knowledge of enterprise hardware, operating systems, infrastructure, and emerging IT technologies.

✔ Travel to different customer locations across Bangladesh as required for installation, maintenance, and technical support.

✔ Perform other technical and support-related duties assigned by management.