ERP Support Engineer

Provided Level 1 and Level 2 technical support to ERP users across multiple business functions, ensuring timely resolution of system-related issues within defined service levels.

Diagnosed, investigated, and resolved ERP incidents by identifying root causes and implementing effective solutions.

Supported users across various ERP modules, including Sales, CRM, Finance, Human Resources, Procurement, Inventory, and Project Management.

Escalated complex technical issues to ERP vendors or application specialists and coordinated follow-ups until resolution.

Monitored ERP system performance, user activities, and operational stability to ensure uninterrupted business processes.

Configured user accounts, roles, permissions, and access rights while maintaining system security and compliance.

Created, maintained, and validated master data to ensure data accuracy, consistency, and integrity across the ERP system.

Supported approval workflows, business process automation, and monitored scheduled jobs and background processes for optimal system performance.

Assisted in ERP version upgrades, patch deployments, and system enhancements in coordination with relevant stakeholders.

Collaborated with departments to facilitate efficient ERP process execution and identified opportunities to automate manual business activities.

Verified ERP transactions and business documents to ensure compliance with organizational policies and operational standards.

Conducted end-user training, supported ERP implementation and rollout activities, and delivered refresher sessions to promote user proficiency and adoption of ERP best practices.