Customer Support & Sales Executive

✔ Age: 18 to 30 years.

✔ Excellent verbal and written communication skills in both English and Bangla.

✔ Strong problem-solving abilities and interpersonal skills.

✔ Basic knowledge of SaaS products, digital marketing, or chatbot automation will be considered an advantage.

✔ Ability to manage multiple customer inquiries efficiently and professionally.

✔ Sales-driven mindset with a strong willingness to achieve targets.

✔ Previous experience in customer support or sales will be preferred.

✔ Freshers with a positive attitude and willingness to learn are encouraged to apply.

✔ Strong understanding of the company's flagship product, BotSailor (https://botsailor.com), including its core features and functionalities.

✔ General knowledge of BotSailor's features and modules, including their purposes and practical use cases, will be an added advantage.

✔ Prior knowledge or hands-on experience with AI agents, AI-powered chatbots, chatbot builders, and automation tools will be highly preferred.

✔ Provide prompt and professional technical support to customers through chat, email, and live product demonstration sessions.

✔ Understand customer requirements, identify their challenges, and recommend suitable solutions.

✔ Engage with prospective and existing clients to understand their needs, demonstrate product features and benefits, and respond to sales-related inquiries.

✔ Maintain accurate records of customer interactions and coordinate with the development team to escalate and resolve critical technical issues when necessary.

✔ Identify potential customers, generate qualified leads, and explore new sales opportunities.

✔ Conduct regular follow-ups with leads, prospects, and existing customers to maintain engagement and encourage conversions.

✔ Convert customer inquiries into paid subscriptions and work toward achieving assigned sales targets.

✔ Build and maintain strong customer relationships while ensuring a positive customer experience and high levels of satisfaction.