Center In Charge, After Sales Service

• Demographics: Age 25+ (Male candidates only).

• Leadership & Operations: Proven experience in team leadership, workforce management, and building strong customer relationships.

• Track Record: Demonstrated ability to meet and exceed revenue, sales, and operational KPIs.

• Technical Skills: Proficiency in MS Office applications and hands-on experience using ERP or CRM software.

• Soft Skills: Excellent problem-solving, analytical, and performance-reporting capabilities.

• Communication: Fluency in both Bangla and English (oral and written).

• Work Ethic & Mobility: Highly self-motivated, target-driven, punctual, and resilient under pressure, with a willingness to travel regionally as needed.

We are seeking an operational leader to direct daily service center operations, lead cross-functional teams, and maintain top-tier customer satisfaction. This position is responsible for streamlining after-sales service across home appliances, mobile, and IT products while driving revenue through sales, accessories, and add-on services.

Key Responsibilities

• Operations & Leadership: Direct daily service center activities and manage cross-departmental teams, including technical engineers, service executives, logistics, inventory, and accounts.

• Customer Care & Escalations: Efficiently resolve complex customer complaints, ensure high-quality after-sales support, and turn service touchpoints into positive customer reviews and sales leads.

• Performance & Reporting: Track, meet, and report on key performance indicators (KPIs), team productivity targets, inventory levels, and overall service center standards to senior management.

• Revenue Growth: Actively promote and drive sales for products, accessories, and value-added services to hit branch revenue quotas.

• Vendor & Stakeholder Relations: Build and sustain strong relationships with local sales teams, vendors, and clients while continuously optimizing processes for business growth.