Assistant Manager/Deputy Manager, NOC

✔ Age: 35 to 55 years.

Experience Requirements

✔ Minimum 10 years of professional experience in ISP or carrier-grade network operations.

✔ At least 3 years of proven experience leading Network Operations Center (NOC) or Network Operations teams.

Technical Skills & Expertise

✔ Strong understanding of routing and networking protocols and technologies, including BGP, OSPF, MPLS, VXLAN, VRF, IPv6, and QoS.

✔ Hands-on experience working with networking equipment and platforms from Cisco, Juniper, Huawei, and MikroTik.

✔ Practical experience with GPON/EPON, FTTH infrastructure, network monitoring systems, and DDoS mitigation.

✔ Knowledge of Internet Routing Registry (IRR), Resource Public Key Infrastructure (RPKI), traffic engineering, and network capacity planning.

✔ Strong troubleshooting and problem-solving capabilities in large-scale ISP network environments.

✔ Lead and oversee 24/7 Network Operations Center (NOC) activities to ensure maximum network uptime, service availability, and compliance with Service Level Agreements (SLAs).

✔ Supervise the monitoring, maintenance, and operational performance of ISP backbone, core, edge, FTTH, GPON/EPON, and enterprise networks.

✔ Manage major network incidents, lead complex troubleshooting activities, and conduct Root Cause Analysis (RCA) to identify and prevent recurring issues.

✔ Lead and manage NOC Engineers, Team Leads, and Branch Office teams, including shift scheduling, task allocation, and performance evaluation.

✔ Serve as the final escalation point for critical network incidents and ensure timely resolution.

✔ Coordinate with Core Network, Transmission, System, Security, upstream providers, Internet Exchanges (IXs), and vendors to maintain network stability and service continuity.

✔ Oversee network monitoring and performance management using tools such as LibreNMS, Zabbix, Cacti, SmokePing, and other relevant platforms.

✔ Ensure the timely execution of scheduled maintenance, emergency maintenance, and other critical operational activities.

✔ Monitor network performance indicators, including capacity, latency, and packet loss, and implement proactive measures to improve reliability and efficiency.

✔ Maintain updated network documentation, Standard Operating Procedures (SOPs), incident reports, and operational Key Performance Indicators (KPIs).

✔ Identify opportunities for operational improvement and mentor team members through technical guidance, knowledge sharing, and training.

✔ Perform any other NOC-related duties and responsibilities assigned by the supervisor.