Team group

We are looking for a proactive and detail-oriented Merchandiser to manage customer orders, coordinate with internal and external stakeholders, and ensure the timely execution of orders from development through shipment while maintaining the highest level of customer satisfaction. Key Responsibilities ✔ Forecast order placement timelines and order volumes based on customer communications, historical data, and business forecasts. ✔ Coordinate with customers, Production, Sourcing, Planning, Quality, Supply Chain, and other cross-functional teams to ensure smooth order execution. ✔ Analyze potential risks, monitor the critical path, and proactively resolve issues to ensure on-time delivery. ✔ Follow up on customer approvals, including packing list approvals, artwork approvals, and other required documentation. ✔ Maintain effective communication with customers to ensure smooth production, shipment, and timely order delivery. ✔ Coordinate the booking, sourcing, and follow-up of fabrics, trims, accessories, packaging materials, and other raw materials. ✔ Monitor production progress against approved delivery schedules and regularly update order status in the buyer's systems. ✔ Prepare and maintain all merchandising documents, including order sheets, T&A plans, costing information, and production files, and hand over completed files to the Supply Chain team for execution. ✔ Track the flow of raw materials to ensure uninterrupted production and timely shipment. ✔ Handle customer claims, liability settlements, and resolve merchandising-related issues promptly. ✔ Prepare and monitor Bulk Time & Action (T&A) plans and submit offers to obtain PCCR/PO approvals. ✔ Coordinate sample development with the Sample Room for development samples and ensure timely submission to buyers. ✔ Build and maintain strong relationships with customers by providing professional service and timely communication throughout the order lifecycle. ✔ Prepare regular merchandising, production, and shipment status reports for management. ✔ Perform any other merchandising or order management responsibilities assigned by the Management.

Manage and oversee daily warehouse activities, including the receipt, storage, issuance, and dispatch of fabric materials in line with company policies and operational procedures. Work closely with the Merchandising, Commercial, Procurement, Production, Accounts, Audit, and other relevant departments to ensure the timely flow of materials. Maintain accurate inventory records and ensure all warehouse transactions are promptly updated in the ERP system. Prepare and manage warehouse documents such as Goods Receiving Reports (GRR), Material Requisition Reports (MRR), Material Movement Reports, Stock Registers, and other inventory-related records. Monitor inventory levels and collaborate with the Procurement team to maintain optimal stock while avoiding shortages and excess inventory. Conduct routine physical stock counts, inventory verification, and reconciliations to maintain accurate inventory records. Ensure proper storage, labeling, handling, and preservation of fabric materials to reduce damage and minimize stock losses. Track slow-moving, non-moving, damaged, and out-of-stock items, and submit reports with recommendations to management. Facilitate the smooth movement of materials to production and other departments to support warehouse logistics. Verify the accuracy of all incoming and outgoing materials and ensure supporting documentation is properly maintained. Prepare daily, weekly, and monthly inventory reports for management review and decision-making. Assist with internal and external inventory audits by providing accurate documentation and required records. Ensure adherence to warehouse standard operating procedures, inventory control practices, and company policies. Maintain a clean, well-organized, and safe warehouse by following workplace safety regulations and housekeeping standards. Regularly inspect warehouse equipment and storage facilities, reporting any maintenance or repair needs promptly. Supervise warehouse assistants and operators to ensure efficient operations and maximize productivity. Recommend and implement improvements to warehouse processes, inventory accuracy, and overall operational efficiency. Carry out any additional warehouse responsibilities assigned by the reporting manager or management.