SuperTel Ltd., an established BPO and customer experience solutions provider serving leading local and international clients, is seeking a dynamic, resourceful, and results-driven HR Manager to lead its Human Resources function. We are looking for a hands-on HR professional with strong recruitment expertise, excellent people management skills, and the ability to ensure continuous manpower availability in a fast-paced, client-driven environment. Key Responsibilities Recruitment & Talent Acquisition ✔ Lead end-to-end recruitment for Customer Service Agents, Team Leaders, Supervisors, and other operational roles. ✔ Manage high-volume recruitment and ensure timely fulfillment of manpower requirements across multiple projects. ✔ Develop proactive recruitment strategies to maintain a continuous pipeline of qualified candidates. ✔ Build effective sourcing networks through job portals, social media, universities, training institutes, recruitment agencies, and employee referrals. ✔ Organize walk-in interviews, recruitment drives, campus hiring initiatives, and targeted recruitment campaigns. ✔ Introduce creative and cost-effective hiring methods to attract qualified candidates. ✔ Maintain a pool of pre-screened candidates for urgent and replacement hiring. ✔ Monitor recruitment conversion rates, offer acceptance rates, joining ratios, and early attrition. ✔ Forecast recruitment needs and minimize manpower gaps through effective workforce planning. Client HR SLA & Manpower Management ✔ Ensure compliance with client-specific HR SLAs, manpower commitments, and recruitment deadlines. ✔ Coordinate closely with Operations and Project Managers to understand staffing requirements and client expectations. ✔ Ensure timely replacement of resigned, absent, or underperforming employees to prevent service disruptions. ✔ Track manpower shortages, vacancy aging, recruitment progress, and expected joining dates. ✔ Identify staffing risks proactively and implement corrective measures before client service levels are affected. ✔ Maintain recruitment and staffing readiness for new project launches, expansions, and urgent client requirements. HR Operations & Employee Management ✔ Manage employee onboarding, documentation, background verification, employment contracts, and NDAs. ✔ Oversee attendance, leave management, employee discipline, retention, and exit procedures. ✔ Coordinate payroll preparation and maintain accurate and up-to-date HR records. ✔ Address employee grievances and promote a professional, productive, and positive work environment. ✔ Collaborate with Training and Operations teams to improve employee readiness, engagement, and retention. ✔ Ensure employee files, HR documentation, and related records remain accurate and audit-ready. HR Reporting & Performance ✔ Maintain daily manpower dashboards, recruitment trackers, and vacancy reports. ✔ Monitor recruitment performance, employee turnover, absenteeism, and workforce trends. ✔ Prepare and present weekly HR updates and monthly performance reports to Management. ✔ Recommend practical improvements to recruitment processes, hiring quality, and workforce stability. Job Location: Dhaka, BangladeshEmployment Type: Full-time, On-siteJoining: Immediate or within 30 days preferred