Daffodil Response Center(DRC)

We are looking for a confident, target-driven, and customer-oriented professional to join our USA Campaign as a Night Shift Executive. The successful candidate will be responsible for engaging with USA-based customers, promoting products and services, generating qualified leads, and delivering excellent customer service while consistently achieving assigned performance targets. Work Schedule ✔ Shift Time: 9:00 PM – 6:00 AM ✔ Working Days: Monday – Saturday ✔ Shift Type: Night Shift (USA Campaign) Key Responsibilities Customer Communication ✔ Make outbound calls to customers based in the United States to introduce products, services, and ongoing promotional offers. ✔ Respond to customer enquiries professionally, providing accurate product information and addressing concerns effectively. Lead Generation & Follow-up ✔ Follow up with prospective customers to nurture relationships, maintain engagement, and maximize conversion opportunities. ✔ Schedule appointments and transfer qualified leads to the appropriate sales or business development team when required. CRM & Documentation ✔ Maintain accurate customer records, call logs, follow-up schedules, and interaction notes within the CRM system. ✔ Ensure all customer information and communication records are updated in a timely and organized manner. Performance & Quality ✔ Meet or exceed daily, weekly, and monthly performance targets, including call volume, lead generation, appointments, and conversion goals. ✔ Maintain high standards of communication quality, professionalism, and customer satisfaction during every customer interaction. ✔ Adhere to company policies, campaign guidelines, and quality assurance standards while contributing to overall team performance.