Sikder Resort & Villas

Maintain and monitor all IT infrastructure, including networks, servers, hardware, and core systems. Install, configure, and troubleshoot computers, printers, routers, switches, and peripheral IT equipment. Ensure uninterrupted, 24/7 network connectivity across the organization. Liaise with software vendors and internal departments to resolve technical issues efficiently. Execute daily data backups and ensure safe storage for rapid disaster recovery when required. Provide comprehensive technical helpdesk support to all departments and executive management. Troubleshoot hardware, software, network configurations, and corporate email systems. Document IT issues, resolution workflows, and maintain an updated hardware and software inventory. Conduct regular preventive maintenance on IT equipment to optimize performance and longevity. Track software licenses, service subscriptions, hardware warranties, and vendor contracts. Prepare periodic IT status, performance, and health reports for management review. Support website updates, domain management, email hosting, and other digital services as needed.

Assist with the end-to-end recruitment process, including publishing job postings, screening resumes, coordinating interviews, and managing onboarding. Draft official HR correspondence such as appointment, confirmation, transfer, and promotion letters. Update and organize employee personnel files and all relevant HR documentation. Track employee daily attendance, leave records, and disciplinary files. Ensure all workplace practices strictly align with the Bangladesh Labour Act, Labour Rules, and company policies. Coordinate employee orientation sessions alongside ongoing training and development programs. Compile monthly HR analytics reports and maintain accurate HR databases. Support the HR Manager with performance appraisal cycles and employee engagement initiatives. Manage employee welfare programs and motivation-driven initiatives. Assist in conducting disciplinary proceedings and handling workplace grievances. Liaise regularly with different departments to resolve HR and administrative requirements. Maintain the strict confidentiality of sensitive employee data and organizational records. Execute any additional tasks assigned by the management team.

Job Context We are seeking a dedicated and experienced Operations Manager to direct the daily functions of our hotel. This vital role focuses on guaranteeing smooth service delivery, maintaining high guest satisfaction scores, fostering strong cross-departmental team coordination, and ensuring the highly efficient utilization of all operational resources. Job Responsibilities   Direct day-to-day hotel operations to guarantee seamless and smooth daily functioning. Coordinate cross-functional workflows among the front office, housekeeping, food and beverage, and maintenance teams. Monitor guest satisfaction levels closely and resolve emerging operational friction points immediately. Maintain superior benchmarks for service quality, hygiene, property safety, and overall guest experience. Manage employee scheduling, daily workloads, and inter-departmental collaboration. Assist with budget management, expense control, and maximizing resource efficiency. Enforce company policies, standard operating procedures, and hospitality service standards. Conduct routine property inspections to ensure proper facility upkeep and preventative maintenance. Address guest complaints proactively and ensure rapid, satisfactory resolutions. Compile operational performance reports and deliver regular updates to executive management. Network with the local community and stakeholders to drive brand engagement and boost sales. Formulate strategies to actively increase revenue for both room bookings and food and beverage services.