PalmPay Limited

Company Overview: PalmPay is a leading neobank and fintech platform dedicated to expanding financial inclusion across emerging markets by providing accessible, user-friendly, and rewarding digital financial services to over 40 million individuals and businesses. Operating across multiple countries, including Bangladesh, Nigeria, Ghana, Tanzania, Pakistan, and the Philippines, the company has established a highly successful digital financial ecosystem. Its rapid growth and industry impact have earned it global recognition, including a spot on CNBC’s Top 300 Global Fintech Companies, as well as ranking second overall and first in financial services on the Financial Times’ Africa’s Fastest Growing Companies list.Position Overview:The Anti-Fraud Analyst is responsible for identifying, investigating, and mitigating potential fraud risks within the loan and EMI portfolios to protect the company from operational and financial losses. This role entails evaluating customer profiles, verifying application details, and analyzing suspicious activities through thorough investigations. Additionally, the incumbent works closely with the Credit, Risk, Collections, and Operations teams to ensure a cohesive and effective approach to fraud detection and prevention.   Key Responsibilities: Conduct comprehensive fraud investigations concerning loan and EMI applications, suspicious transactions, and policy breaches within the designated territory. Perform routine field visits to assigned merchants, retail shops, and customer residences to verify details and investigate potential fraud. Analyze customer profiles, transaction histories, and documentation to detect fraud indicators, forgery, collusion, or anomalies. Draft precise, evidence-backed investigation reports detailing key findings, risk evaluations, and actionable recommendations. Maintain organized case records while ensuring strict data confidentiality, compliance with company SOPs, and regulatory standards.