Link3 Technologies Limited

We are seeking a highly motivated and experienced Technical Operations Engineer to oversee the daily operation, maintenance, and performance of our Fiber Optic (FTTx) and wireless network infrastructure. The successful candidate will lead technical operations, supervise field support activities, ensure high network availability, and coordinate technical resources to deliver reliable services to residential and corporate customers. Key Responsibilities Technical Operations ✔ Manage, monitor, and maintain the Fiber Optic (FTTx) network to ensure maximum uptime, stability, and service reliability. ✔ Configure, monitor, troubleshoot, and maintain OLTs, ONUs/ONTs, and passive optical network (PON) infrastructure. ✔ Monitor and maintain wireless network infrastructure, including Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links. ✔ Coordinate and provide both remote and on-site technical support to residential and corporate customers. ✔ Diagnose and resolve escalated technical issues while ensuring resolution within defined Service Level Agreement (SLA) timelines. ✔ Continuously monitor network performance, service availability, bandwidth utilization, and key service quality KPIs. Network & Asset Management ✔ Manage the inventory of networking equipment, fiber accessories, spare parts, and technical tools. ✔ Maintain accurate records of equipment issuance, returns, repairs, and stock levels. ✔ Ensure proper maintenance, calibration, and utilization of technical equipment and field tools. Team Supervision & Operations ✔ Supervise daily technical operations, including field engineers, support staff, duty rosters, attendance, and task allocation. ✔ Monitor team performance and ensure timely completion of installation, maintenance, and troubleshooting activities. ✔ Coordinate with the Network Operations Center (NOC), Customer Support, and other departments to ensure uninterrupted service delivery. ✔ Support HR-related operational activities, including staff performance monitoring, technical training coordination, workforce planning, and shift scheduling for 24/7/365 operations. Reporting & Documentation ✔ Prepare and submit daily, weekly, and monthly operational, maintenance, and network performance reports. ✔ Maintain accurate technical documentation, operational records, maintenance logs, and network inventory reports. ✔ Recommend process improvements to enhance operational efficiency, service quality, and customer satisfaction. ✔ Perform any other technical or operational responsibilities assigned by management.

We are looking for a dedicated and technically skilled Customer Support Engineer to provide installation, maintenance, and technical support services for residential and corporate customers. The ideal candidate should have hands-on experience with fiber optic networks, wireless connectivity, and customer support while ensuring high-quality service delivery within defined SLA standards. Key Responsibilities ✔ Provide both remote and on-site installation, maintenance, and technical support to residential and corporate customers. ✔ Respond promptly to customer complaints, service requests, and technical issues within defined Service Level Agreement (SLA) timelines. ✔ Install, configure, and troubleshoot fiber optic (FTTx) and wireless (radio) network services. ✔ Configure, optimize, and troubleshoot Wi-Fi routers, access points, and wireless connectivity to ensure reliable network performance and optimal coverage. ✔ Configure and maintain MikroTik routers, including WAN, LAN, DHCP, NAT, Wireless, and basic Firewall configurations. ✔ Diagnose and resolve network connectivity, internet performance, and customer-side equipment issues. ✔ Prepare and submit installation, maintenance, troubleshooting, and service reports accurately and on time. ✔ Update customer information, service history, and support activities in the company's ticketing and CRM systems. ✔ Maintain accurate records of equipment, tools, and materials issued and returned during field operations. ✔ Perform preventive maintenance and routine inspections to ensure uninterrupted network services. ✔ Maintain good knowledge of Fiber Optic, FTTx, GPON/EPON technologies, and customer-premises equipment (CPE). ✔ Use basic fiber testing tools to identify and troubleshoot fiber-related issues (preferred). ✔ Coordinate with Network Operations, Technical Support, and Customer Service teams to resolve complex technical issues. ✔ Ensure compliance with company safety standards, operational procedures, and quality guidelines. ✔ Perform any other technical or customer support responsibilities assigned by management.