Intellier Ltd.

Intellier Ltd.

Information Technology (IT)

Member Since, Sep 16, 2024
ABC Heritage (Level 4), 2 & 4 Jashimuddin Avenue, Sector-3, Uttara C/A, Dhaka 1230, Bangladesh
01755300300saeed@intellier.comwww.intellier.com

About Company

Intellier Limited is a leading technology solutions provider in Bangladesh, established in 2018 as a sister concern of Team Group. Headquartered in Dhaka, the company offers innovative digital solutions across multiple sectors, particularly the ready-made garments (RMG) industry. Intellier specializes in enterprise software, web and mobile app development, IoT-based factory automation, cloud services, and cybersecurity. Its flagship product, Nidle, is a smart factory solution that enhances production efficiency and real-time monitoring in RMG factories. The company also developed a Digital ESG Data Disclosure Platform for BGMEA and GIZ, promoting sustainability and transparency in manufacturing. With a skilled team of over 100 professionals, Intellier blends technology and industry expertise to drive digital transformation. The company’s mission is to empower businesses through intelligent, data-driven innovation and sustainable digital ecosystems.

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Job Openings

2 Positions Available
Intellier Ltd.

Inbound Call Center Executive

Intellier Ltd.

Contractual
Dhaka, Kawran Bazar
Manage incoming customer calls and deliver courteous, accurate, and prompt support. Address customer inquiries regarding voice services, internet and data, packages, recharges, billing, SIM cards, network issues, and value-added services. Verify customer identities and ensure the confidentiality and security of customer information. Resolve customer complaints and service requests, escalating complex issues to the appropriate teams when necessary. Meet established performance targets for Average Handling Time (AHT), Service Level, Quality, Customer Satisfaction, and First Call Resolution (FCR). Record customer interactions accurately and keep CRM and system records up to date. Adhere to approved call scripts, Standard Operating Procedures (SOPs), compliance policies, and quality standards. Demonstrate empathy, active listening, and professional communication when interacting with customers.    
Expires: Nov 14, 2026
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Intellier Ltd.

Inbound Call Center Executive

Intellier Ltd.

Full Time/Permanent
Dhaka, Kawran Bazar
Handle inbound customer calls professionally and efficiently. Assist customers with voice, internet/data, packages, recharge, billing, SIM, network, and VAS-related queries. Handle complaints and service requests with proper escalation. Maintain customer verification, data privacy, and CRM records. Achieve required AHT, Service Level, Quality, CSAT, and FCR targets. Follow SOPs, call scripts, compliance requirements, and quality standards. Provide excellent customer service through empathy, active listening, and effective communication.
Expires: Oct 22, 2026
VIEW DETAIL

Company Directory

Established In2018
Employees201-300
Total Offices1 Office
OwnershipPrivate Firm/ Company
Jobs Posted2 Jobs

Office Location

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