Graduate Track

Graduate Track Consultancy (GTC) is seeking a motivated, student-focused, and target-driven Education Counselor to support prospective students throughout their study abroad journey. The successful candidate will be responsible for converting enquiries into enrolments by providing professional counselling, managing student relationships, and ensuring a seamless admission process while achieving assigned performance targets. Key Responsibilities Student Counselling & Lead Management ✔ Manage allocated leads and convert prospective students into successful enrolments through phone calls, video calls, WhatsApp, email, SMS, and other communication channels. ✔ Provide professional counselling to students and their guardians regarding overseas education opportunities, admission procedures, and study destinations, including the UK, Australia, Canada, Europe, and other partner countries. ✔ Assess students' academic background, career aspirations, and study preferences to recommend suitable universities and academic programs. Customer Relationship Management ✔ Develop and maintain strong relationships with prospective students and guardians by delivering exceptional customer service throughout the admission process. ✔ Create, update, and manage student records, visitor databases, and follow-up activities to ensure accurate documentation and timely communication. ✔ Maintain strict confidentiality of student information, application documents, emails, and all admission-related records. Admissions & Compliance ✔ Stay up to date with international admission requirements, immigration regulations, and student visa policies for key study destinations. ✔ Guide students through application preparation, documentation, interview readiness, and enrolment procedures while ensuring compliance with institutional requirements. Sales & Performance ✔ Achieve daily, weekly, and monthly Key Performance Indicators (KPIs), including call volume, lead conversion, application submissions, interview success rates, and student enrolments. ✔ Proactively identify new business opportunities through cold calling, referrals, networking, and other lead generation activities. Events & Marketing Support ✔ Assist in organizing education fairs, seminars, workshops, meetings, and focus group discussions to promote overseas education opportunities. ✔ Prepare reports, presentations, and other documentation related to counselling activities and business development initiatives. ✔ Participate in social media live sessions, promotional campaigns, and other digital engagement activities when required. General Responsibilities ✔ Demonstrate excellent multitasking, communication, and interpersonal skills while managing multiple student cases efficiently. ✔ Maintain a positive, energetic, and professional attitude with a strong sense of teamwork, adaptability, and customer-focused service.