The candidate will be responsible for delivering professional and efficient customer service while ensuring a high level of customer satisfaction. ✔ Answer incoming customer calls promptly and professionally to ensure a positive customer experience. ✔ Respond accurately and effectively to customer inquiries and provide necessary information. ✔ Receive customer complaints, record them accurately in the system, and ensure appropriate action is taken. ✔ Keep customers informed about the progress and resolution of their complaints or service issues. ✔ Troubleshoot customer service-related problems and provide appropriate solutions or assistance. ✔ Provide general information about the company's products, services, and relevant procedures. ✔ Maintain a high standard of call quality and customer service in accordance with the organization's requirements and guidelines.