Role Purpose The Partner Operations Specialist will support the Content Partnerships team in overseeing the daily operations of OTT and content partners. Key responsibilities include managing partner payments, ensuring content readiness and brand compliance, coordinating platform content curation, maintaining partner relationships, and preparing performance reports. The role will serve as a central coordination point between external partners and internal teams. Key Responsibilities 1. Partner Payment Operations & Tracking Manage and coordinate the end-to-end operational process for partner payments. Facilitate the collection and exchange of invoices, supporting documents, reconciliation records, and other necessary payment documentation. 2. Creative Vetting & Brand Compliance - Coordinate the review and approval of partner marketing materials, campaign creatives, and communication content in accordance with partnership agreements. 3. Partner Content Roadmap Management Develop and maintain an updated, consolidated content roadmap and calendar for each partner. Communicate regularly with partners to collect upcoming content schedules, priority titles, new releases, and other relevant updates. 4. Platform Content Curation & Partner Page Management Monitor the availability, accuracy, and visibility of agreed partner content on Bioscope+ and relevant partner-specific pages or sections. Ensure content is properly organized and presented across relevant categories, collections, and partner pages. 5. Content & Partner Performance Reporting Prepare regular reports on partner and content performance using available business and platform data. Monitor key performance indicators (KPIs), including content consumption, subscription and conversion rates, audience engagement, and other agreed performance metrics.

About the Role This is a ground-floor leadership opportunity to design, build, and scale Genex’s Cybersecurity Practice from the ground up. The selected candidate will take ownership of establishing the Security Operations Center (SOC), securing the first reference client, building and certifying the analyst team, and developing the practice into a certified, revenue-generating business line with recurring subscription-based services. The role will report directly to the Head of Solutions Business and carry full P&L ownership for the Cybersecurity Practice. Key Responsibilities ✔ SOC Strategy & Setup: Design and establish the SOC target operating model, including service catalogue, SLA tiers, SIEM platform selection, tooling budget, and a costed 24/7 shift roster within the first 3 months. ✔ First Client Acquisition: Secure and contract the practice’s first paying reference client to establish proof of delivery within months 3–9. ✔ Team Building & Operations: Recruit, hire, and develop the L1/L2 security analyst team along with a Security Engineer. Build a certified team and establish genuine 24/7 operational coverage within months 6–12. ✔ Recurring Revenue Growth: Convert cybersecurity delivery engagements into multi-year, subscription-based Managed SOC contracts to establish a strong recurring revenue base within months 12–18. ✔ Compliance & Certification: Lead the practice toward ISO 27001 certification and ensure alignment with Bangladesh Bank and relevant regulatory ICT guidelines to support the acquisition of BFSI clients within months 12–18. ✔ P&L Ownership: Take full ownership of the Cybersecurity Practice P&L, including pricing, margins, tooling and vendor selection, resource planning, and hiring decisions. ✔ Executive & Client Representation: Represent the Cybersecurity Practice at C-suite and board-level meetings with clients, prospects, and strategic stakeholders. ✔ Sales Planning & Pipeline Management: Develop annual, quarterly, and monthly sales plans. Maintain a healthy sales pipeline at 3–5× the revenue target while monitoring forecast accuracy, conversion rates, and overall sales performance. ✔ Strategic Account Development: Build strong relationships with CIOs, CISOs, CTOs, IT Heads, and senior management. Identify customer pain points and convert them into cybersecurity opportunities while driving cross-selling and upselling across existing accounts. ✔ Pre-Sales & Enterprise Sales: Lead the cybersecurity pre-sales function and enterprise solution sales through strategic account plans. Pursue enterprise and government opportunities, including tenders, RFPs, and RFQs.

Server & System Administration ✔ Manage and maintain Windows Server (2012–2022 or the latest versions) and Linux environments.✔ Handle system installation, patching, performance tuning, upgrades, and troubleshooting.✔ Ensure high system availability, security, stability, and performance. Identity & Microsoft 365 ✔ Manage Active Directory, Azure AD, and hybrid identity environments.✔ Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.✔ Manage user access, security policies, permissions, and compliance requirements. Virtualization & Cloud ✔ Manage VMware and Hyper-V environments, including virtual machines (VMs).✔ Support Azure/AWS cloud infrastructure and hybrid cloud environments.✔ Ensure high availability, reliable backup, and disaster recovery readiness. Endpoint Management & Automation ✔ Implement and manage endpoint management tools such as Intune, SCCM, or similar platforms.✔ Handle device deployment, patch management, configuration, and policy enforcement.✔ Automate routine IT tasks using PowerShell, Bash, and other scripting tools. Network Infrastructure & Monitoring ✔ Maintain a strong understanding of LAN/WAN, VLAN, routing, switching, and VPN technologies.✔ Monitor network and system performance using tools such as PRTG, Zabbix, Nagios, or similar platforms.✔ Identify and respond to performance issues, alerts, and infrastructure-related incidents. IT Service Management ✔ Manage IT ticketing and service management systems such as OSTicket, ServiceDesk, Jira, or similar platforms.✔ Ensure effective SLA, incident, problem, and change management.✔ Continuously improve IT service delivery, operational efficiency, and reporting. Security & Compliance ✔ Implement and maintain security controls, including firewalls, VPN, MFA, DLP, and endpoint security solutions.✔ Conduct vulnerability assessments, security reviews, and IT audits.✔ Ensure compliance with organizational IT policies, security standards, and best practices. AI & Modern IT Operations ✔ Utilize AI tools for system monitoring, log analysis, troubleshooting, and operational support.✔ Automate repetitive IT tasks through AI-assisted workflows and intelligent automation.✔ Explore and implement AIOps solutions to improve operational efficiency and incident response. Team Leadership ✔ Lead and manage the IT support team to ensure effective service delivery.✔ Assign tasks, monitor team performance, and ensure timely resolution of technical issues.✔ Maintain IT documentation, SOPs, processes, and technical best practices.