EXOTICO SOLUTIONS

  Job Context We are a leading BPO company in Bangladesh delivering outsourcing services to North American clients. With offices in Dhaka and North Bengal, we are seeking an experienced HR & Admin professional to independently manage and improve HR and administrative operations across locations. The ideal candidate will have practical experience in the BPO or service-oriented industry and the ability to develop HR policies, SOPs, training programs, and administrative systems that support business growth. Flexibility in working hours is essential to accommodate North American time zones. Job Responsibilities HR Strategy, Policy & Compliance Develop and implement HR strategies, policies, and procedures aligned with organizational goals. Ensure compliance with the Bangladesh Labour Act 2006 (amended 2018) and other applicable employment regulations. Manage employee grievances, disciplinary matters, and workplace conflicts professionally. Oversee the complete recruitment process, including job postings, candidate screening, interviews, onboarding, and orientation. Implement employee engagement, training, development, and retention initiatives. Scope of Work (SoW) Development & Workforce Planning Create clear and detailed Scope of Work (SoW) documents and role descriptions for all positions in collaboration with relevant stakeholders. Establish and maintain team-wise and department-wise SoW documents to clarify deliverables, responsibilities, and accountability. Identify gaps in existing roles and responsibilities and recommend practical solutions to improve operational efficiency. Evaluate Return on Effort (RoE) by comparing workforce investment and expenses against headcount to identify optimization opportunities. Assess staffing requirements based on workload, business growth forecasts, and operational needs. Employee Performance Assessment, Training & Reporting Understand the performance assessment criteria and work requirements for different roles across the organization. Develop structured, measurable performance evaluation systems in collaboration with internal and external stakeholders. Design training modules and competency assessment frameworks to support continuous employee development. Prepare periodic performance reports with relevant data, insights, and actionable recommendations for management. Coordinate performance appraisal cycles and ensure timely feedback for employees at all levels. Document Management, Archiving & Record-Keeping Organize and maintain HR files, employment contracts, policies, official correspondence, and other company documents systematically. Establish and manage digital and physical archiving systems based on operational and compliance requirements. Ensure records are properly filed, indexed, and readily accessible for audits, reviews, and daily operations. Maintain consistent documentation standards across departments and guide employees on proper filing procedures when necessary. Administration & Office Operations Manage daily administrative activities, including office operations, vendor coordination, procurement, and facility maintenance. Establish and maintain systems for attendance tracking, leave management, and payroll coordination. Prepare and monitor HR & Admin budgets while controlling administrative expenses. Collaborate with management on organizational development, workforce planning, and succession planning. Coordinate with government agencies, legal advisors, external service providers, and other relevant stakeholders as required. Execution & Action Planning Develop and implement a clear, practical, and time-bound action plan from the first day of employment. Translate plans into effective execution with minimal supervision and guidance. Take on additional responsibilities as required by evolving business needs.