BYSL Global Technology Group

Prepare Material Requirement Plans (MRP) based on seasonal demand, approved product programs, Bills of Materials (BOM), and historical consumption data. Accurately calculate requirements for fabrics, trims, accessories, and other production materials. Review, verify, and maintain the accuracy of BOMs and material consumption data. Develop seasonal material plans in alignment with production schedules and product launch timelines. Coordinate with relevant departments to incorporate changes in product quantities, specifications, or material requirements into planning. Maintain daily material-related data and update planning databases, ensuring accurate and consistent information across tracking sheets and reports. Collaborate with Strategic Sourcing and Procurement teams to support timely Purchase Order (PO) execution. Monitor material orders throughout the entire process, from PO placement through final delivery. Track supplier lead times and committed delivery schedules to minimize the risk of production disruptions. Identify shortages, delays, or potential supply risks and promptly escalate them to the relevant stakeholders. Coordinate with the Material Development team for fabric, trims, and accessory trials and development activities. Monitor material development progress and follow up on required approvals. Ensure all development-stage materials are available within the required timelines to support production and product launch schedules.

Job Context BYSL Global Technology Group is seeking confident, dynamic young professionals to join their team as Customer Service Associates. In this role, you will deliver exceptional service by managing inbound and outbound calls as well as handling social media inquiries. Candidates should possess strong communication skills alongside full bilingual proficiency in both English and Bangla. Responsibilities    Answer inquiries, complaints, and requests from customers across calls and social media in both English and Bengali. Manage online sales processes and follow up on orders until final delivery. Provide accurate and complete information using the right tools while handling customer grievances and providing effective solutions to build loyalty. Escalate unresolved or complicated issues to designated personnel using internal systems and report to management as needed. Ensure professional customer satisfaction, create an enjoyable experience, and handle any additional tasks assigned by management.