Requirements
Education
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Bachelor/Honors
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Bachelor/Honors, Bachelor of Business Administration (BBA)
Additional Requirements
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Excellent written and verbal communication skills
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Detail-oriented and systematic approach
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Strong leadership, organizational, and prioritization abilities
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Experience in office management and supervising staff
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5 to 8 years in managerial roles
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Skilled in customer service and relationship management
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Familiarity with student placement and visa processing procedures
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Effective organizational and time management skills
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Proficient in Microsoft Office and related software
Responsibilities & Context
Company Overview:
StudyNet is an award-winning Australian-owned, technology-driven education service provider with nearly 16 years of experience and partnerships with over 26 Australian universities. It specializes in placing international students in Australian institutions.
Mission:
To empower global students by providing seamless support and up-to-date information, enabling them to make informed academic and career decisions.
Position Purpose:
To lead and manage StudyNet’s Sylhet office operations, supporting sales targets and overseeing a team of counsellors, customer relationship officers, and support staff. The role involves advising students on study options, managing application processes, and promoting StudyNet’s services in Bangladesh.
Key Responsibilities:
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Team Leadership & Operations:
Manage daily branch activities, set goals and KPIs, conduct performance reviews, and ensure resource planning meets business needs.
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Student Counseling:
Provide guidance on courses and institutions, support admissions and visa processes, maintain strong student relationships, and uphold ethical standards.
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Customer Service:
Respond promptly to inquiries, process applications, coordinate with education institutions, and assist students with post-arrival support.
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Teamwork & Office Discipline:
Support marketing and event activities, identify market opportunities, participate in meetings, and promote a cooperative work environment.
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Communication & Follow-up:
Maintain consistent communication with students using multiple channels, ensure timely completion of admission tasks, and report progress to management.
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Documentation & Reporting:
Keep accurate records in CRM systems and prepare reports for management.
Compensation & Other Benefits
- Weekly 2 holidays
- Gratuity
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Salary Review: Yearly
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Lunch Facilities: Partially subsidize
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Festival Bonus: 3
Other Benefits
As per company policy.
Work Place
Work from Office
Employment Status
Type:
Full Time/Permanent
