Senior Student Counsellor

 

• Strong practical knowledge of at least 3 destinations: New Zealand, UK, Canada, Greece, Denmark, or Finland.

• Experience handling complex profiles, financial documents, study gaps, and visa-refusal cases is preferred.

• Experience mentoring or supervising junior counsellors is an advantage.

• Strong skills in student profiling, course matching, admissions, and visa processing.

• Excellent English & Bangla communication skills.

• Ability to prepare and review SOPs, motivation letters, study plans, and visa documents.

• Strong document verification, quality control, counselling, presentation, negotiation, and follow-up skills.

• High level of accuracy, integrity, confidentiality, and professional judgment.

• Ability to manage multiple applications and deadlines efficiently.

• Proficiency in MS Office, Google Workspace, CRM, and application-tracking tools.

• Ability to work independently and collaboratively.

Key Performance Indicators

• Counselling-to-application conversion

• Admission & enrolment success

• Visa approval/refusal rate

• Application accuracy and timely submission

• Student satisfaction and service quality

• Achievement of destination-wise targets

• Compliance with immigration, institutional, and company requirements.

 

Destinations: New Zealand, United Kingdom, Canada, Greece, Denmark, Finland, and other assigned study destinations.

Job Context

The Senior Student Consultant will guide students through the complete study abroad and visa process, from initial counselling and academic assessment to university admission, documentation, visa application, and pre-departure support.

The ideal candidate should have strong knowledge of international education systems, admission requirements, financial documentation, and student visa procedures, with a focus on accuracy, ethical counselling, compliance, and professional client service.

Key Responsibilities

Student Counselling

• Counsel students for study opportunities across New Zealand, UK, Canada, Greece, Denmark, Finland, and other destinations.

• Assess academic profile, English proficiency, finances, career goals, study gaps, and visa eligibility.

• Recommend suitable destinations, institutions, programmes, and pathways.

• Explain fees, scholarships, living costs, visa conditions, timelines, and post-study options.

• Provide transparent advice on challenges and potential visa risks.

• Conduct counselling with students and parents and maintain regular follow-ups.

Admissions & Application Management

• Manage applications from profile assessment to enrolment.

• Assist with university/institution and programme selection.

• Review documents and submit accurate applications within deadlines.

• Liaise with institutions regarding offers, interviews, payments, enrolments, and confirmations.

• Monitor applications and provide timely updates.

Documentation & Visa Processing

• Prepare and verify admission and visa documentation according to destination requirements.

• Ensure compliance with relevant immigration and visa authorities.

• Assist with SOPs, Genuine Student statements, motivation letters, study plans, and cover letters.

• Verify academic, employment, sponsorship, financial, tax, and supporting documents.

• Guide students on medical, police clearance, biometrics, insurance, accommodation, and interviews.

• Conduct a final document audit before visa submission.

• Support appropriate refusal reviews and reapplications.

Compliance & Quality Control

• Stay updated on admission policies, visa regulations, and immigration requirements.

• Ensure ethical, accurate, and transparent counselling without unrealistic promises.

• Identify academic, financial, documentation, and immigration risks.

• Maintain confidential and complete student records.

Communication & Coordination

• Maintain professional communication with students, parents, institutions, partners, and relevant authorities.

• Respond to enquiries accurately and promptly.

• Coordinate with admission, documentation, accounts, marketing, and management teams.

• Escalate complex or high-risk cases when necessary.

Team Leadership

• Train and mentor junior consultants and documentation officers.

• Review applications and visa documents when required.

• Share relevant admission and visa updates with the team.

• Support improvements in counselling quality and internal processes.

Reporting & Performance

• Track enquiries, counselling, applications, offers, enrolments, visa submissions, approvals, and refusals.

• Prepare regular performance and conversion reports.

• Analyse refusal trends and recommend improvements.

• Achieve assigned counselling, admission, enrolment, and conversion targets while maintaining quality and compliance.

• Provide management with insights on student demand, market trends, and operational challenges.