Senior Executive - IT (Infrastructure & Network Support)

Strong knowledge of Windows Server, Microsoft 365, TCP/IP, DNS, DHCP, VPN, LAN/WAN, and basic firewall, switch, and router configuration.

Hands-on experience in end-user support, IT infrastructure, endpoint management, and SLA-based incident resolution.

Strong troubleshooting and root cause analysis skills across hardware, software, network, and infrastructure issues.

Excellent communication and coordination skills with technical/non-technical users, internal teams, and vendors.

Ability to independently manage assigned IT functions, coordinate vendors/support resources, and maintain proper documentation.

Willingness to learn new technologies and adapt to changing IT requirements.

Provide Level 1 & Level 2 IT support for desktops, laptops, printers, scanners, IP phones, and other peripherals.

Install, configure, troubleshoot, and maintain Windows OS and business applications.

Administer Microsoft 365 and Azure, including Outlook, Teams, OneDrive, SharePoint, and user accounts.

Monitor and maintain LAN, WAN, Wi-Fi, VPN, and network devices.

Support Windows Server administration, file sharing, backup, and disaster recovery.

Coordinate with vendors and service providers for hardware, software, ISP, and infrastructure support.

Maintain IT asset inventory, software licenses, and technical documentation.

Ensure endpoint security through antivirus, patch management, and IT security compliance.

Prepare SOPs, user manuals, technical documents, and periodic service reports.

Supervise contractual IT support resources and ensure quality and process consistency.

Plan and execute IT infrastructure upgrades, implementation, and preventive maintenance.

Support IT automation, digitization, and continuous improvement initiatives under the guidance of the Head of IT & Digital Transformation.