Sales & Support Executive (Digital Platform)

✔ Age: 20–40 years.

✔ Strong proficiency in English, with excellent written and verbal communication skills.

✔ Strong willingness to adapt to the digital world and stay updated with modern technologies.

✔ Candidates willing to commit to at least 3 years of service will be given preference.

✔ Customer-service-oriented mindset with a strong commitment to teamwork, adaptability, and initiative.

✔ Solid understanding of SIP, TDM, and IP networking technologies.

✔ Clear understanding of digital marketing and telecommunications.

✔ Ability to work under pressure and support 24/7 service operations when required, including flexible working hours.

✔ Good communication and interpersonal skills to handle global sales and technical support activities.

✔ Previous experience in the IT or telecommunications industry will be preferred.

✔ Identify and approach potential customers and suppliers through various communication channels to generate business opportunities.

✔ Demonstrate strong technical knowledge of SIP, RTP, TCP, SMPP, A2P SMS, Linux, and IP networking.

✔ Manage products and platforms, including API, SMPP, telecom (Telco), and Mobile Financial Services (MFS) integrations.

✔ Analyze system logs and traces, configure routing, and manage Softswitch configuration database backups.

✔ Develop innovative solutions to technical and business challenges while ensuring customer requirements are clearly understood and effectively addressed.

✔ Understand and respond to customer complaints related to technical issues, applications, and software requirements, providing appropriate feedback and solutions.

✔ Build and maintain strong client relationships to support customer satisfaction and long-term business growth.

✔ Conduct market research and statistical analysis to identify business opportunities and support strategic decision-making.

✔ Identify target audiences and develop creative digital marketing campaigns that engage, inform, and motivate potential customers.

✔ Maintain a self-motivated, proactive, and customer-focused approach while managing responsibilities.