Quality Assurance (QA) Executive

🧠 Skills Required

• Strong attention to detail and accuracy in evaluating performance.

• Excellent critical thinking and problem-solving skills.

• Ability to effectively coach, mentor, and provide constructive feedback.

• Proficiency in data analysis, performance tracking, and report preparation.

• Strong listening, observation, and evaluation skills.

💼 What We Offer

• Competitive salary package.

• Performance-based incentives and rewards.

• Opportunities for career advancement and professional growth.

• A supportive, collaborative, and dynamic work environment.

• Access to training and professional development programs.

Paikarighor is a rapidly growing skincare-focused e-commerce company committed to delivering quality products and an excellent customer experience. We are developing a performance-oriented, customer-focused team and are seeking a QA Executive to maintain and improve the quality of our sales and customer support operations.

🎯 Job Responsibilities

• Monitor and evaluate live and recorded customer calls and chats to assess agent performance and compliance with scripts and company policies.

• Track, review, and analyze key performance indicators (KPIs), including:

  • Conversion Rate

  • Customer Satisfaction (CSAT)

  • Compliance Score

• Identify gaps in communication skills, product knowledge, sales techniques, and customer handling.

• Provide constructive feedback, guidance, and coaching to agents to enhance their performance.

• Conduct training sessions and refresher programs covering quality standards, sales techniques, customer service, and compliance requirements.

• Prepare and maintain accurate daily, weekly, and monthly QA reports.

• Analyze performance trends and communicate key risks, gaps, and improvement opportunities to management.

• Ensure agents consistently follow company SOPs, data security requirements, and ethical standards.

• Work closely with the Sales, Customer Support, and HR teams to identify performance gaps and implement initiatives for continuous improvement.