Project Officer, CFM Desk, Protection, HCMP

Knowledge

• No specific knowledge requirements.

Skills

• Strong verbal and written communication skills.

• Good report writing and documentation abilities.

• Excellent interpersonal and relationship-building skills.

• Willingness to learn and effectively implement organisational policies and procedures.

• Proficient in Microsoft Office applications, particularly MS Word and Excel.

• Fluency in the local language is essential.

Competencies

• Strong proficiency in the local language and Microsoft Office applications.

• Ability to communicate effectively and work collaboratively

Job Responsibilities

• Manage the CFM Desk and provide effective supervision and guidance to CFM Volunteers.

• Support the effective implementation of CAIPP activities in line with project objectives.

• Ensure 100% accuracy and quality of tickets and maintain a zero-error standard in the dashboard.

• Ensure proper display and availability of all required CFM Desk visibility and IEC materials.

• Strictly uphold protection principles and standards throughout all daily activities.

• Regularly update service mapping, population dashboards, and monthly request and feedback dashboards.

• Ensure continuous desk coverage by arranging for at least one CFM Volunteer to remain present during staff absence.

• Stay updated on key messages and information shared by UNHCR and communicate relevant information appropriately.

• Conduct community outreach activities to increase awareness and accessibility of the CFM Desk within the operational area.

• Ensure all confidential documents are securely stored in a locked cabinet or designated secure location.

• Maintain effective coordination with CIC and develop strong working relationships with relevant service providers.

• Develop and maintain a local knowledge bank containing updated FAQs, sector-specific information, and relevant SOP guidance.

• Maintain accurate logbooks, documentation, daily KOBO submissions, and other required CFM Desk reports.

• Ensure proper documentation and record-keeping of all CFM-related activities.

• Support the establishment and effective functioning of a community-based complaint and feedback mechanism.

Safeguarding

• Ensure the safety and protection of programme participants, community members, staff, and others who interact with the organisation from harm, abuse, neglect, harassment, exploitation, and sexual exploitation and abuse (SEA).

• Serve as a key resource for safeguarding-related guidance, support, and expertise while promoting a safe and respectful working environment.

• Promote and uphold the organisation’s safeguarding policies among team members and ensure compliance with safeguarding standards in all activities.

• Follow established safeguarding reporting procedures whenever a reportable incident occurs and encourage team members to report concerns through the appropriate channels.