Patient Billing Support Executive - Night Shift

• Applicants must be at least 18 years of age.
• Only male candidates are eligible to apply.
• Excellent command of both spoken and written English is essential.
• Candidates should possess a clear speaking voice, accurate pronunciation, and professional telephone etiquette.
• Strong listening, analytical, problem-solving, and conflict-resolution abilities are required.
• Proficiency in Microsoft Office, particularly Microsoft Excel, is mandatory.
• Hands-on experience with Google Workspace, including Google Sheets and Google Drive, will be considered an advantage.
• Must be willing to work full-time night shifts from the office in accordance with US business hours.
• Candidates should be prepared to follow the US holiday calendar as per company policy.
• Familiarity with US medical billing, healthcare revenue cycle processes, or medical insurance terminology will be considered an added advantage.

We are seeking fluent English-speaking Patient Advocates / Patient Billing Support Executives to join our Revenue Cycle Support Team. In this role, you will communicate directly with patients in the United States, assisting them with medical billing inquiries, account-related concerns, payment arrangements, and financial assistance.

This is a full-time, office-based night shift position aligned with US business hours. The ideal candidate should be comfortable handling confidential financial discussions with professionalism, empathy, and excellent communication skills.

Working Hours

• 7:00 PM – 3:30 AM
• Monday to Friday

Holiday Policy

• Employees in this role will observe the US holiday calendar.
• Bangladesh government holidays will not apply.

Key Responsibilities

• Contact patients in the United States to discuss medical bills, outstanding balances, payment options, and other account-related matters.
• Respond to patient inquiries regarding billing, payment procedures, and account information in a courteous and professional manner.
• Handle confidential financial conversations with empathy, patience, and strict confidentiality.
• Maintain clear, accurate, and professional verbal communication during all customer interactions.
• Accurately record patient information, call outcomes, payment details, and follow-up activities in the designated systems or spreadsheets.
• Utilize Microsoft Excel, Google Sheets, Google Drive, and other office applications to manage daily tasks efficiently.
• Adhere to company policies, approved communication scripts, and client-specific guidelines throughout every interaction.
• Escalate complex billing or account issues to supervisors or the appropriate support team whenever necessary.
• Maintain comprehensive documentation of calls, customer interactions, and follow-up actions.
• Achieve individual productivity, quality, and performance targets while delivering a high standard of customer service.