Junior Officer/ Officer (Customer Care)

Greet customers warmly and professionally, maintaining proper etiquette and courtesy.

Verify each patient’s identity using their name, Patient ID, and age or date of birth.

Maintain effective communication with corporate clients to ensure smooth transactions and provide regular updates to the relevant authority.

Inform patients of their outstanding balances and process payments accurately and efficiently.

Prepare invoices for patient registration, medical consultations, diagnostic tests, and other related services.

Ensure the proper handling, security, and accountability of all cash transactions.

Listen attentively to patients’ inquiries and complaints and resolve issues promptly and professionally.

Carry out any other relevant duties assigned by the supervisor or management from time to time.