Jr. Executive (Support)

Responsibilities & Context

• Respond to client inquiries through phone, email, chat, and other communication channels.

• Provide accurate information and support regarding company formation, tax, VAT, payment gateway, and other business services.

• Assist clients with service-related issues, documentation, and follow-up requirements.

• Coordinate with internal teams to ensure timely resolution of client requests and concerns.

• Maintain accurate client records, service updates, and communication history.

• Follow up with clients regarding pending documents, applications, payments, and service processes.

• Handle customer complaints professionally and ensure a positive client experience.

• Support day-to-day administrative and operational activities of the support team.

• Prepare basic reports and provide regular updates to supervisors regarding client issues and service progress.

• Perform other support-related duties assigned by management.