Go Global

Responsibilities & Context Respond to client inquiries through phone, email, chat, and other communication channels. Provide accurate information and support regarding company formation, tax, VAT, payment gateway, and other business services. Assist clients with service-related issues, documentation, and follow-up requirements. Coordinate with internal teams to ensure timely resolution of client requests and concerns. Maintain accurate client records, service updates, and communication history. Follow up with clients regarding pending documents, applications, payments, and service processes. Handle customer complaints professionally and ensure a positive client experience. Support day-to-day administrative and operational activities of the support team. Prepare basic reports and provide regular updates to supervisors regarding client issues and service progress. Perform other support-related duties assigned by management.