IT Support Engineer (Intern)

✔ Age: At least 20 years

✔ Gender: Male

✔ Strong interest in IT Support, Computer Hardware Servicing, Networking, and Technical Troubleshooting

✔ Good problem-solving and analytical skills with the ability to diagnose and resolve hardware, software, and network issues

✔ Provide computer hardware servicing, maintenance, troubleshooting, and technical support to ensure reliable IT operations

✔ Ensure high levels of customer satisfaction through professional service, clear communication, timely response, and effective problem resolution

✔ Manage and coordinate day-to-day IT-related activities, including computer hardware, software, data, wireless communication, network connectivity, and basic IT security

✔ Diagnose and resolve hardware, software, operating system, and network-related issues efficiently

✔ Perform hardware troubleshooting, including component testing, repair, replacement, installation, configuration, and preventive maintenance

✔ Identify technical problems and implement practical and timely solutions within defined deadlines

✔ Research, evaluate, and recommend suitable computer hardware, networking equipment, software, and IT solutions based on organizational requirements

✔ Install, configure, maintain, and troubleshoot local area networks (LANs) and wireless networks to ensure optimal performance and connectivity

✔ Monitor network performance and identify potential issues that may affect system availability, speed, security, or reliability

✔ Maintain and improve local network infrastructure to optimize performance and support business operations

✔ Implement appropriate measures to maintain the security and privacy of computer systems, networks, and organizational data

✔ Perform regular system checks, maintenance, upgrades, and preventive troubleshooting to minimize downtime

✔ Respond to technical support requests and provide effective IT helpdesk and end-user support when required

✔ Document technical issues, troubleshooting steps, repairs, replacements, and system changes for future reference

✔ Coordinate with vendors and service providers for hardware procurement, repairs, network services, and technical support

✔ Perform other IT support, hardware servicing, networking, troubleshooting, and technical responsibilities assigned by management