IT & Network Support Engineer

• Certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar.

• Proven experience in hardware installation, network administration, and troubleshooting.

• Proficiency with network operating systems, such as Cisco IOS, Windows Server, and Linux.

• Strong understanding of LAN/WAN networks, TCP/IP protocols, and network technologies.

• Hands-on experience with firewalls, VPNs, routers, and switches, access points.

• Excellent problem-solving skills and attention to detail.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Hands-on experience in IT assets, hardware inventories, network configuration.

Job Summary:

The IT & Network Support Engineer is responsible for the installation, configuration, maintenance, and support of the organization's IT hardware and network infrastructure. This role ensures the availability, performance, and security of all systems and network operations. The incumbent will provide hands-on support for end-users, manage inventory and technical documentation, and play a key role in the monitoring and administration of network components. The ideal candidate will demonstrate strong technical skills, attention to detail, and the ability to manage tasks independently while collaborating effectively with internal teams and external vendors.

Installation & Configuration

• Install and configure desktops, laptops, printers, and peripheral equipment.

• Set up and maintain networking devices including routers, switches, modems, firewalls, and access points. 

• Ensure proper implementation and ongoing support of LAN, WAN, and wireless network systems.

• Install and configure operating systems, business-critical software, and drivers on all relevant hardware.

Network Administration & Security

• Monitor and manage the organization's network infrastructure to ensure optimal uptime and performance.

• Identify, troubleshoot, and resolve issues related to network connectivity, bandwidth, and system access.

• Regularly assess and implement network security measures including firewall rules, access control policies, and VPN configurations.

• Maintain IP address management, DNS, DHCP, and subnetting protocols, windows Server, active directory, Biometric Device Management via various software

• Maintain camera system configuration, EZVIZ, Hikvision (Portal and system Admin)

• Last pass admin portal management, ERP/Attendance Management

• Perform regular system backups and test disaster recovery protocols to ensure business continuity

Technical Support

• Provide first and second-level technical support to internal users regarding IT hardware, software, and network issues. 

• Respond to service requests via the helpdesk system, prioritize based on impact, and resolve issues efficiently. 

• Execute routine maintenance, software updates, security patches, and firmware upgrades on all systems and devices.

• Document troubleshooting processes and create knowledge base entries to enhance team efficiency.

Documentation, Reporting & Inventory Management

• Maintain up-to-date records of all IT assets, hardware inventories, and network configurations.

• Track and manage IT inventory, ensuring accurate records of equipment issuance, return, upgrades, and disposal.

• Prepare detailed diagrams and documentation for physical and logical network topology.

• Generate regular reports on system uptime, performance metrics, and incident response for management review.

Collaboration & Vendor Coordination

• Work closely with the internal IT team and other departments to address evolving infrastructure and support needs.

• Liaise with external vendors for procurement, warranty claims, and outsourced repairs.

• Assist in evaluating new technology solutions, tools, or services relevant to the organization's IT strategy.