International Call Center Agent (Night Shift)

• Freshers with O-Level/A-Level qualifications or fluent English-speaking skills are encouraged to apply.

• Must be willing to work night shifts (8:00 PM–5:00 AM, Bangladesh time) to align with USA and Canada business hours.

• Willingness to complete a 3–6 month probation period, depending on performance.

• Excellent written and verbal English communication skills, with the ability to communicate clearly and persuasively.

• Strong interpersonal, organizational and multitasking abilities.

• Self-motivated, professional and capable of working independently or collaboratively within a team.

• Ability to communicate courteously, maintain proper phone etiquette and interact with people from diverse backgrounds.

• Strong attention to detail and the ability to manage multiple responsibilities efficiently.

• Basic proficiency in MS Word, MS Excel, email and other essential computer applications.

• Previous experience in call centers, telemarketing or similar roles will be an added advantage.

Job Responsibilities

• Make outbound calls to customers in the USA and Canada, following the provided communication scripts.

• Understand customer needs, clarify inquiries, investigate issues, and offer suitable solutions or alternatives.

• Promote and sell products or services over the phone according to company guidelines.

• Maintain accurate and organized records of customer interactions in the call center database.

• Achieve individual and team targets while maintaining service quality and performance standards.