International Call Center Agent (Night Shift)

Requirements & Qualifications

• Fresh graduates are encouraged to apply. Candidates with O-Level, A-Level qualifications or fluent English-speaking abilities are preferred.

• Willingness to work night shifts aligned with USA and Canada business hours (8:00 PM–5:00 AM Bangladesh time).

• Availability to complete a probationary period of 3–6 months, depending on performance.

• Ability to communicate fluently, clearly, and persuasively in English, including when handling challenging conversations.

• Excellent written and verbal communication skills, with the ability to explain information clearly and concisely.

• Strong interpersonal, organizational, and relationship-building skills.

• Self-motivated and capable of working independently, multitasking, and managing multiple responsibilities.

• Professional attitude, courteous behaviour, and proper telephone etiquette.

• Ability to work effectively with people from diverse backgrounds.

• Proficiency in essential office applications, including MS Word, MS Excel, and email platforms.

• Previous experience in call centres, telemarketing, or similar customer-facing roles will be an advantage.

• Make outbound calls to customers in the USA and Canada, addressing various topics while following approved communication scripts.

• Understand customer needs, verify relevant information, investigate concerns, and provide suitable solutions or alternatives.

• Promote and sell products or services over the phone in accordance with company guidelines.

• Maintain clear, accurate, and well-organized records of customer interactions in the call center database.

• Achieve individual and team performance targets, including both quality and productivity goals.