Intern - IT Support Executive

✔ Age: 23 to 30 years.

✔ Provide first- and second-level technical support for hardware, software, printers, and network-related issues.

✔ Install, configure, maintain, and troubleshoot computers, operating systems, application software, and peripheral devices.

✔ Identify, diagnose, and resolve hardware issues involving desktops, laptops, UPS units, routers, switches, and other IT equipment.

✔ Assist users in resolving software-related problems, including operating systems, office applications, email, and business software.

✔ Monitor and maintain LAN, Wi-Fi, and basic network connectivity to ensure smooth and uninterrupted operations.

✔ Maintain and update IT inventory records, including hardware, software licenses, and accessories.

✔ Perform routine system updates, data backups, and antivirus scans to maintain system performance and data security.

✔ Coordinate with external vendors and service providers for equipment repairs, replacements, and advanced technical support.

✔ Maintain proper documentation of technical issues, troubleshooting steps, solutions, and system configurations.

✔ Assist in implementing and maintaining IT policies, procedures, and best practices across the organization.

✔ Provide basic IT training and technical guidance to employees whenever required.

✔ Support IT-related activities during office setup, relocation, system upgrades, and other infrastructure changes.