Inbound Call Center Executive

Previous call center/customer service/telco experience is an advantage.

Good communication skills in Bangla and English.

Strong listening, probing, and problem-solving abilities.

Basic computer and CRM knowledge.

Ability to work under pressure and handle high call volumes.

Willingness to work in rotational shifts, including weekends and public holidays.

Handle inbound customer calls professionally and efficiently.

Assist customers with voice, internet/data, packages, recharge, billing, SIM, network, and VAS-related queries.

Handle complaints and service requests with proper escalation.

Maintain customer verification, data privacy, and CRM records.

Achieve required AHT, Service Level, Quality, CSAT, and FCR targets.

Follow SOPs, call scripts, compliance requirements, and quality standards.

Provide excellent customer service through empathy, active listening, and effective communication.