Guest Relationship Officer (GRO) Intern

Job Context

This internship is ideal for young talents interested in hospitality, guest experience, communication, and premium service. Interns will gain practical exposure to front-office operations and luxury guest relations in a professional hospitality environment.Organization: Cityscape Lifestyle Limited

Duration: 3 Months (With Observation Period)

Key Responsibilities

• Welcome and greet guests/members warmly upon arrival.

• Provide accurate information about services, facilities, and membership offers.

• Maintain a professional, polished, and guest-friendly environment.

• Coordinate with internal teams to ensure a smooth guest experience.

• Handle guest interactions with confidence and professionalism.

• Follow proper hospitality etiquette, grooming standards, and communication protocols.

• Collect guest feedback and support service improvement initiatives.