Expert Counsellor

Job Context

We are seeking an experienced and student-focused Expert Counselor (UK, New Zealand, Canada, Malaysia & Australia) to provide professional guidance to students pursuing higher education abroad. The ideal candidate will manage the complete student journey—from counseling and university applications to visa guidance and pre-departure support—while ensuring excellent service and successful student outcomes.

Key Responsibilities

Student Counseling & Guidance

✔ Provide accurate, up-to-date counseling to students interested in studying in the UK, New Zealand, Canada, Malaysia, and Australia based on their academic background, career goals, and financial capability.

✔ Assess student profiles and recommend suitable universities, courses, and intake sessions.

✔ Guide students regarding admission requirements, eligibility criteria, scholarship opportunities, tuition fees, and career prospects.

Application Processing

✔ Manage the complete university application process, including course selection, document collection, application submission, and offer letter follow-up.

✔ Ensure all applications are accurate, complete, and submitted within the required deadlines.

✔ Monitor application progress and provide regular updates to students throughout the admission process.

University & Institutional Relations

✔ Build and maintain strong relationships with university representatives, admissions officers, and partner institutions.

✔ Stay updated on new programs, scholarships, tuition fee changes, and admission policy updates.

✔ Participate in university webinars, training sessions, and certification programs to maintain expert knowledge of assigned study destinations.

Visa & Documentation Support

✔ Guide students through country-specific visa requirements, including UK Student Route Visa, Canada Study Permit, Australia Student Visa, New Zealand Student Visa, and Malaysia Student Pass.

✔ Assist students in preparing Statements of Purpose (SOPs), Letters of Recommendation (LORs), financial documents, and other required application materials.

✔ Coordinate with the documentation and visa teams to ensure compliance with embassy and institutional requirements.

Pre-Departure & Student Support

✔ Conduct pre-departure briefings and provide guidance on accommodation, health insurance, airport pickup, travel arrangements, and settlement support.

✔ Maintain communication with students after departure to ensure a smooth transition and collect feedback.

Research & Compliance

✔ Stay informed about immigration policies, visa regulations, education trends, and government guidelines for assigned countries.

✔ Ensure all counseling services and documentation comply with current university, immigration, and regulatory requirements.

✔ Monitor market trends, competitor activities, and student feedback, and share insights with management.

Record Management & Reporting

✔ Maintain accurate student records, communication logs, application status, and document tracking within the CRM system.

✔ Prepare and submit weekly and monthly reports on inquiries, applications, conversions, enrollments, and pending cases.

✔ Perform any other counseling, admissions, or student support responsibilities assigned by the Management.