Executive/ Senior Executive, Contact Center, Marketing

Make outbound calls to prospective customers to promote company products and services.

Receive and handle customer inquiries through the hotline professionally.

Conduct surveys with lost or closed customers and maintain updated records.

Follow up with the Sales team regarding customer status, updates, and follow-up requirements.

Prepare call response reports for the Manager and ensure database accuracy.

Enter, update, and maintain customer information in the iDial system.

Respond promptly to customer queries received through online and social media channels.

Ensure a positive customer experience through professional, clear, and effective communication.

Maintain accurate records of customer interactions, feedback, and follow-up activities.