Executive - MIS (Customer Demography & Information Management)

Qualifications & Competencies

• Strong attention to detail with a high level of data accuracy.

• Capable of working under pressure while consistently meeting deadlines.

• Proactive in identifying and resolving data and system-related issues.

• Maintain strict confidentiality and ensure data integrity at all times.

• 1–3 years of relevant experience in MIS, Data Analysis, Reconciliation, Reporting, Operations, or similar roles is preferred.

• Prior experience in MFS, Banking, Fintech, or related industries will be an added advantage.

Skills Requirements

• Proficient in MS Office, particularly MS Excel and PowerPoint.

• Strong analytical, reconciliation, and problem-solving abilities.

• Skilled in preparing MIS reports, dashboards, and operational reports.

• Good communication and stakeholder coordination skills.

• Ability to effectively manage multiple operational and reporting tasks simultaneously.

• Conduct regular reconciliation of Uddokta, Merchant, and Customer KYC data and properly document and escalate any discrepancies.

• Identify, analyze, and report KYC-related mismatches, missing information, duplicate records, and processing errors within the defined timeline.

• Prepare periodic reconciliation and KYC analysis reports, highlighting key trends, recurring issues, backlogs, and operational gaps for corrective action.

• Prepare and share reports with internal stakeholders regarding processed Uddokta, Merchant, and Customer DKYC cases.

• Ensure timely preparation and submission of Uddokta, Merchant, and Customer DKYC processing reports through proper validation and reconciliation.

• Analyze document processing data and highlight volumes, backlogs, rejection trends, discrepancies, and critical operational issues to relevant stakeholders.

• Prepare, validate, and circulate the daily ESSAU calculation report to the concerned departments.

• Identify and escalate critical data and system-access issues to the appropriate unit and follow up until resolution.

• Provide timely operational and reporting support for assigned activities.