Executive, IT (Corporate)

✔ Basic knowledge of computer hardware, operating systems, and troubleshooting.

✔ Basic understanding of LAN networking and network connectivity.

✔ Intermediate proficiency in WordPress website management, including content updates and basic customization.

✔ Intermediate knowledge of Facebook Page management, content publishing, and basic performance monitoring.

✔ Knowledge of or hands-on experience with software implementation and user support processes.

✔ Basic skills in Adobe Photoshop and Adobe Illustrator for creating and editing visual content.

✔ Working knowledge of AI productivity tools such as ChatGPT and Gemini.

✔ Good analytical, problem-solving, and troubleshooting skills.

✔ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

✔ Dynamic, proactive, and self-motivated with a strong willingness to learn new technologies and take on responsibilities.

✔ Ability to work independently as well as collaboratively in a team environment.

We are looking for a proactive and tech-savvy IT & Digital Support Executive to provide basic IT support, assist with software and ERP-related activities, manage digital platforms, and support day-to-day technology operations within the organization.

Key Responsibilities

✔ Provide basic troubleshooting support for computers, software applications, printers, internet connectivity, and other IT-related issues.

✔ Assist with software implementation, user support, and training activities in coordination with vendors and internal teams.

✔ Coordinate with ERP/software end-users and software vendors to identify, troubleshoot, and resolve system-related issues.

✔ Maintain issue registers, service logs, and follow-up records to ensure timely resolution and service delivery.

✔ Support the IT Team in monitoring and enforcing organizational IT policies related to data backup, security, internet usage, and system access.

✔ Manage and maintain company WordPress websites, including content updates, plugin/theme updates, and basic customization.

✔ Handle Facebook Page activities, including content posting, engagement monitoring, basic analytics review, and page management.

✔ Support basic LAN setup, network connectivity, and troubleshooting activities.

✔ Create and edit basic visual and marketing content using graphic design tools when required.

✔ Utilize AI tools such as ChatGPT and Gemini for productivity improvement, documentation, research, content assistance, and operational support.

✔ Prepare basic IT, website, social media, and support activity reports as required by management.

✔ Perform any other IT, digital support, or administrative responsibilities assigned by the Reporting Manager or Management.