Deputy Manager, Operations

• Strong understanding of strategic partnerships, negotiation, stakeholder management, retail operations, employer recruitment practices, and employment market trends.
• Proficiency in partnership development, negotiation, team management, stakeholder coordination, data reporting, and Microsoft Office.
• Excellent communication, leadership, interpersonal, problem-solving, decision-making, teamwork, and adaptability skills.
• Ability to manage teams across multiple districts and travel extensively for field assignments.

• Lead the nationwide partnership strategy with retail brands, employers, and industry associations to strengthen BRAC Skills Development Programme’s position as a preferred talent and skills development partner.
• Establish and maintain employer partnerships, including MOUs, apprenticeship opportunities, and employment placements at both national and regional levels.
• Develop strong relationships with senior HR professionals, talent acquisition teams, retail brands, and franchise operators to expand employment opportunities.
• Supervise and guide District Managers across the country to ensure effective project implementation, employer engagement, service quality, and achievement of targets.
• Set, track, and evaluate targets related to learner enrolment, training, employer partnerships, and job placements, taking necessary corrective measures when required.
• Analyze retail industry trends and changing employer requirements to identify new opportunities and improve project strategies.
• Oversee project operations, MIS, reporting, compliance, documentation, budgeting, logistics, agreements, and monitoring activities.
• Represent BRAC Skills Development Programme at relevant industry forums and employer events while strengthening partnerships and resolving escalated issues.
• Ensure consistent operational and service standards across all districts through effective coordination and monitoring.

Safeguarding Responsibilities

• Promote a safe environment by protecting programme participants, staff, and other stakeholders from abuse, neglect, harassment, exploitation, and other forms of harm.
• Support and promote BRAC’s safeguarding policies and ensure that safeguarding standards are incorporated into all programme activities.
• Follow established safeguarding procedures for reporting any incidents and encourage team members to do the same.