Customer Support  Executive ( Evening and Night shift Only )

About MedEasy:

MedEasy is a leading online healthcare platform committed to transforming healthcare access in Bangladesh. Our services include medicine delivery and doctor consultations aimed at making  the lives of chronic patients easier.

Position: Customer Support Executive 

Salary : 16000 Taka

Shift: Evening and Night

Location: Banasree, Dhaka

Vacancy : 05

Position Overview:

We are seeking a dynamic and professional Customer Support Executive to join our team. The ideal candidate will handle day to day operations, resolving customer inquiries, and maintaining positive relationships with clients. 

Key Responsibilities:

• Provide prompt and professional responses to customer inquiries via phone and Text.  

• Identify and resolve customer issues efficiently to ensure satisfaction. 

• Maintain detailed records of customer interactions, feedback, and resolutions.

• Build and nurture long-term customer relationships through proactive engagement.

• Collect and analyze customer feedback to identify trends and areas for improvement.  

• Implement strategies to enhance Customer satisfaction based on feedback insights 

Qualifications:

• Minimum HSC or Honours completed.

• Proven experience in customer support or service.

• Strong communication and negotiation skills.

• Self-motivated with the ability to multitask.

• Excellent communication skills in both Bangla and English.

• Familiarity with online pharmacy operations is a plus. 

Why Join MedEasy?

•  Employee Discounts.  

•  Half-Subsidized Lunch/ Dinner allowance.

• 1 day off per week. 

• Opportunity to contribute to a growing organization driving positive change in healthcare.

• Collaborative and supportive work environment.

How to Apply:

Interested candidates are encouraged to send their CV  to syeedhasan30@gmail.com

with the subject line: “CV for Customer Support  Executive ”.

Join MedEasy in its mission to revolutionize healthcare in Bangladesh. Apply today!