Customer Service Executive

✔ Strong verbal and written communication skills with excellent interpersonal abilities.

✔ Previous customer service or customer support experience is preferred, particularly in a fast-paced work environment.

✔ Excellent problem-solving skills and strong attention to detail.

✔ Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.

✔ A Bachelor’s degree in Business Administration or a related field is preferred.

✔ Prior experience in a customer service role will be considered an advantage.

Job Location

✔ Work Type: Fully Remote

✔ Eligible Locations: India, Pakistan, Nepal, and Bangladesh

Company Overview

BIGO Technology (BIGO) is a Singapore-based technology company with more than 30 offices and six R&D centres worldwide. Powered by artificial intelligence, BIGO develops real-time communication (RTC) products and services, including Bigo Live, a live-streaming platform, and Likee, a short-video platform. Its services have gained popularity among approximately 400 million monthly active users across more than 150 countries.

BIGO is committed to connecting people worldwide by creating a positive and creative digital environment where users can share moments, discover content, express themselves, and stay connected.

Role Description

BIGO Technology Pte. Ltd. is seeking a Customer Service Executive for a full-time remote position. The selected candidate will provide quality customer support, handle inquiries and complaints, support daily customer service operations, and ensure a positive customer experience through professional and timely assistance.

Key Responsibilities

✔ Provide high-quality customer service and support across multiple platforms.

✔ Handle daily customer inquiries and ensure timely, accurate, and effective resolutions.

✔ Address customer complaints and concerns with a professional, patient, and solution-oriented approach.

✔ Coordinate with relevant teams to ensure smooth customer service operations and effective issue resolution.

✔ Maintain a positive customer experience through responsive, courteous, and professional communication.

✔ Stay updated on company products, services, features, and policies to provide accurate information.